Privacy Policy

We have reviewed our Privacy Policy to reflect the required changes that affect us introduced by the new General Data Protection Regulations (GDPR) which comes into force from 25 May 2018. The changes in law will provide you with greater transparency and control over your personal data.

To ensure our continued compliance with data protection and privacy laws, we may update the Privacy Policy from time to time; therefore we encourage you to review the Privacy Policy periodically to keep up to date.

Charnos reserves the right to change this policy at any time. When any changes are made, details will be posted on the Charnos website.

Collection and storage of data

When you purchase items from the Charnos website, we need to collect certain personal information from you (i.e. Name, email address, personal address) to enable us to process your order, or to help you with any enquiries you may raise with us.  Please be aware that we do not store credit or debit card details, and payments are made through the secure Sage Pay gateway.

Keeping your information safe

Charnos will only ever disclose information to third parties directly involved in the fulfillment of a specific order. Such third party companies include those used for credit/debit card validation & authorisation and order fulfillment.

Any third party supplied with personal information will only have access to the information essential for performing their function and all third parties are under strict obligation to keep your personal information private.


Charnos will not contact you for marketing purposes unless you specifically agree to be contacted for this purpose. You may opt-out of these communications at any time by contacting us via phone or email at

We will never pass on your details to any other third party for marketing communications use.

Changing your details

If any of your personal details change, or if you no longer wish to receive communications from us, you may update your details by logging in to your account on the Charnos website, calling us direct, or emailing us at (please state your name, email & personal address so we can identify you).


Cookies are pieces of information that are stored by your internet browser on your computer's hard drive. The Charnos website uses cookies in order to:

  1. Place items in your shopping basket and wish list.
  2. Keep track of your current order.
  3. Help identify you as you move around our website.
  4. Provide site usage information in order to help us improve and develop the products and services we offer.


Charnos takes your privacy very seriously and we are committed to protecting the security of your data both on and off line. We have a number of security measures in place to prevent unauthorised access of information including high-level SSL encryption technology, secure passwords and firewall technology.


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